FAQ

Are TheShoeBase items authentic?

The only reason why we are able to offer these premium products at normal prices is because everything we sell are Unauthorized Authentic (UA).

That means they were made with the same exact materials as the products you see in retail stores, even with the same exact packaging, laces, zip ties or accessories (if any). Yes, it’s truly that good.

Do I need an account to place an order?

No, all you need is an email address and a phone number as a shipping contact.

 

How do I receive TheShoeBase email updates?

Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage.

 

How do I place an order on your site?

It's easy! Here’s how:
-Choose a category or designer from the top navigation menu or search to explore a specific style or trend.

-Select your desired piece and click ‘Add to cart’. Once you've added all items, it's time to checkout.

-Enter your address, payment method and delivery details to complete your order. That's it – we'll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way.

 

Where can I find size & fit advice?

We provide fit information and model measurements for each style,
All you need to do is measure your foot, send us a whatsapp message and we'll direct you to the perfect shoe size.